Isreal Consulting does not offer warranties for products or services produced by third parties or other manufacturers. Customers should consult their manufacturer’s warranty for warranty service or details. In the case of OEM or original Isreal Consulting products and custom services and solutions, the warranty terms are included in the solution contract and the customer should consult the contract or their Consultant for details.
The following notices accompany our Warranty Policy, and provide general warranty information.
Isreal Consulting does warranty all technical repairs performed by Isreal Consulting or its licensed and/or affiliated partners or suppliers with a 30-day limited warranty. This warranty may be in addition to any third-party or additionally purchased warranties.
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped via preferred carrier unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
We suggest you contact our tech support team first by posting a question in our Support Center to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See our Return Policy for more details.
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.
Manufacturers sometimes offer additional warranty for some of our products. Customers should contact the manufacturer after warranty expires, or during the warranty for warranty details.
Lifetime warranty is given to all custom solutions. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if we no longer stocks them. This warranty is valid only for the original buyer but not transferable. (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.)